Shipping policy

1. General Shipping Information and Handling Time

1.1 When placing an order on our website, we typically ship the stocked parts in stock in less than 48 hours. This excludes Sundays or any public Holidays. If a part isn't in stock, we will inform the buyer via E-Mail and await confirmation of the estimated lead time. 

1.2 The shipping times provided at checkout are estimated and cannot be guaranteed.

1.3 The shipping time provided at checkout does not include the production time of parts not in stock while placing an order. The chosen shipping method does not influence the production lead time. 

1.4 We only ship with shipping methods that require a signatory present at the shipping address to sign off the shipment. If a signatory is not present at delivery time, the postal provider typically will either re-deliver the shipment or leave a note with instructions on how to receive the shipment. 

1.5 After an order has been shipped, the buyer typically receives an E-Mail with tracking information to the e-mail address used to place the order. The buyer is responsible for periodically looking at the tracking information and ensuring that any issues with the shipment are reported to us promptly.  

1.6 TWT's Playground does not take any responsibility if a shipment has been returned for any reason. If a shipment is returned to us and arrives in the same condition as shipped, the buyer may request either a re-delivery or a refund. In case of re-delivery, the buyer is responsible for the re-delivery costs. If the buyer wishes for a refund, TWT's Playground shall refund only the price of the parts deducted from the initial shipping cost.

2. Customs and Duties

2.1 When placing an order,  the buyer agrees to be responsible for estimating and covering any Sales Tax, VAT, GST, Duty, Tax, Handling fees, Customs clearance charges, and other costs associated with the shipment. 

2.2 TWT's Playground does not take any responsibility if a shipment has been returned for any reason. If a shipment is returned to us and arrives in the same condition as shipped, the buyer may request either a re-delivery or a refund. In case of re-delivery, the buyer is responsible for the re-delivery costs. If the buyer wishes for a refund, TWT's Playground shall refund only the price of the parts deducted from the initial shipping cost.

3. Shipping Methods

3.1 We offer several shipping options that can vary between countries.